At Impressive Computers, customer satisfaction is our priority. We strive to provide genuine and high-quality IT hardware, networking products, and technology solutions. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return or replacement under the following conditions:

• The product is damaged during delivery
• Wrong product received
• Defective or non-functional product received
• Missing accessories or incomplete package

To qualify for a return:

• The product must be unused and in original packaging
• All accessories, manuals, invoices, and warranty cards must be included
• Return requests must be submitted within the eligible return period

2. Non-Returnable Products

The following products may not be eligible for return or refund:

• Software licenses or digital products
• Customized or special-order items
• Products damaged due to misuse or improper handling
• Physically damaged products after delivery acceptance
• Products without original packaging or accessories

3. Return Request Process

To request a return or replacement:

1. Contact our support team with your order details
2. Share product images/videos if required
3. Our team will verify the issue
4. Once approved, return instructions will be provided

Returns sent without approval may not be accepted.

4. Refund Policy

Refunds are processed only after product inspection and approval.

Approved refunds may be issued through:

• Original payment method
• Bank transfer
• Store credit (if applicable)

Refund processing time may vary depending on payment providers and banks.

5. Replacement Policy

Eligible defective or damaged products may be replaced subject to:

• Stock availability
• Manufacturer policy
• Product verification

If replacement stock is unavailable, a refund or alternative solution may be offered.

6. Shipping Charges

• Original shipping charges are generally non-refundable
• Customers may be responsible for return shipping costs unless the error was from our side
• Shipping charges for rejected or refused deliveries may be deducted from the refund amount

7. Manufacturer Warranty

Many IT and networking products are covered directly under manufacturer warranty.

Customers may need to:

• Contact the authorized brand service center
• Follow manufacturer warranty procedures
• Provide invoice and warranty details

Impressive Computers is not responsible for manufacturer warranty processing delays.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Report the issue within 24–48 hours of delivery
• Keep original packaging for verification
• Share clear images of the package and product

Failure to report within the specified time may affect claim eligibility.

9. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped:

• Cancellation requests may not be accepted
• Shipping and handling charges may apply

Special-order or customized products may not be cancellable.

10. Contact Us

For refund, replacement, or return-related assistance, contact us:

Impressive Computers

📧 Email: sales@impressivecomputers.co.in
📞 Phone: +91-9821473978